Frequently Asked Questions

Asparrow Tech provides a range of IT solutions, including managed IT services, co-managed IT services, cloud solutions, network and connectivity, cybersecurity, IT consulting, and technology support.

Our Managed IT Services provide ongoing monitoring, maintenance, support, security, and management of your IT infrastructure. We help businesses keep their technology secure, reliable, and running efficiently.

Co-Managed IT Services are designed for businesses that already have an internal IT team but need additional expertise and support. Asparrow Tech works alongside your existing team to handle specialized projects, technical challenges, security, infrastructure, and other IT requirements.

• Yes. We help businesses plan, implement, manage, and optimize cloud solutions based on their specific business and technology requirements.managing questions about IT services, invoices, and every piece of business-enabling technology that supports decision making, collaboration, productivity, compliance, business continuity, security, and efficiency.
• Client Management Tools – Professional Services Automation, Ticketing, CRM, Remote Management and Monitoring, Documentation, Communication, Notification, and Data Privacy.
• Vendor Technical Assistance – We interact directly with your other technology vendors for incident remediation, opening tickets, escalating requests, or working to resolve incidents within your IT environment.
• We will also answer basic questions about your environment or provide access to systems the vendor has requested when approved by the client, such as allocating IP addresses for a copier, a security camera vendor or allowing network traffic for a vendor’s service.
• This assistance covers hardware manufacturers, software development firms, cloud service providers, ISPs, telecommunication brokers, printer and copier companies, and local couriers.
• Procurement Services – Tecnologia sources products exclusively from authorized channels and recommends business-class solutions. We also identify configuration options, ensure proper registration, manage licensing and warranties, and guarantee that all products are genuine.
  Network Management – Monitoring, Administration, Reporting, Domain Name, and SSL Certificate Management, Remote Incident Remediation, and On-site Incident Remediation.

If a client has more than one location – with expanded Network Management & Vendor Technical Assistance requirements – additional Core Services charges will apply.

Yes. We help businesses protect their systems, networks, data, and users through cybersecurity solutions designed to reduce risks and strengthen their overall IT security.

Yes. We provide network and connectivity solutions to help businesses maintain secure, reliable, and high-performance communication between users, devices, systems, and locations.

Asparrow Tech focuses on reliable technology, responsive support, security, and solutions tailored to each business. Our goal is to help organizations use technology efficiently while reducing IT challenges and improving productivity.